| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (International),Sales / BD |
| EmploymentType | Full-time |
Answer & manage large amount of inbound calls in a timely manner. Management & resolve customer queries / complaints. Follow up customer calls wherever necessary. Upsell products Provide products and service informations to the customer. Identify and escalate issues to TLs /Managers Managing communication and co-ordination with internal team Build sustainable relationships and engage customers by taking the extra mile. Meet personal / team qualitative and quantitative targets. Other duties as assigned, Excellent phone and verbal communication skills along with active listening Ability to multitask, handle stressful situation, set priorities and manage time effectively Willing to work in rotational shifts (12/7) Able to react effectively and calmly in emergencies Customer focus and adaptability to different personality
Keyskills :
inbound callscustomer focuscommunication skillsverbal communicationWorkforce ManagementCTICall Center DevelopmentIEXIVRAvaya ProductsCOPC