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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareNetworking |
| EmploymentType | Full-time |
As part of the Network Services team within Oracles Global Information Technology organization, you will be responsible for the delivery of IT services to Oracles businesses worldwide, these services include the management and delivery of network infrastructure.Maintain (and monitor) records of equipment failure and liaise with engineers and suppliers as necessary - and recommend / implement changes to procedures and practices. Escalate client problems according to established procedures but exercising judgment in the process. Manage the network using network management tools, analyze network performance and recommend / implement network enhancements. Analyze network performance to ensure adequate bandwidth for business needs - and implement changes as appropriate. Working closely with global network team / development recommend enhancements to the network infrastructure, and enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and the Irish wide area network though to resolution exercising independent judgment and creativity. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide technical and product leadership to management and contribute to Global IT policy. Provide on-call support services as needed and lead others in complex situations.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience and degree/diploma in computer science or IT discipline., As the requisition title would suggest were looking for a Genesys knowledgeable platform engineer with a focus on the following areas:1. General Genesys Platform engineering - Focus on the engineering of the systems, network, and Genesys application architecture to provide a sustainable platform to allow support for multiple lines of business to operate effectively within a global contact center solution based on Genesys technology.2. Engineering of highly available Genesys solutions, with the ultimate goal of no user downtime when either system/site failures or maintenance activities occur.3. Solid Genesys application software knowledge and the ability to learn new Genesys products to allow for the configuration of the Genesys solution and maintain it over time.4. Knowledge and experience with large Genesys implementations is preferred and understanding of SIP, outbound, GVP, GWS/WWE, GIR, and multiple channels to include mobile and chat.5. Experience with the range of Genesys offerings related to AI would be a definite bonus.
Keyskills :
productioncreativity autocad application softwaretelecom equipment design processliaise