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Contact Center Technologies Implementation

3.00 to 4.00 Years   Bangalore   02 May, 2019
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Contact Center Technologies Implementation
  • Good To Have Skills :
  • Job Requirements :
    • Key Responsibilities : Cisco Contact Center Enterprise product expertise which includes UCCE, CVP, CUSP CUIC Ability to provide trusted guidance to customers operating UCCE , CVP, CUSP IP Telephony Applications Experience with supporting clients with various Cisco Applications: CUCM , Unity , CUSP Experience with troubleshooting Cisco Contact Center Applications , Scripting, Microsoft SQL Skills and Core Competencies Full exposure to resolving customer issues within Cisco Contact Center environments Candidates should show high confidence with troubleshooting and advising on the following: Unified Contact Center Enterprise CVP Finesse , CTIOS , and Cisco Agent Desktop applications Competency with Cisco Unified Communication Manager , CUSP , Unity, voice and VXML gateway as they relate to Contact Center Enterprise setup Microsoft SQL Server functions in Unified CCE deployments Competency with minor scripting modifications on existing scripts within CCE Routing / Admin and Call Studio Platforms
,

Keyskills :
troubleshootingciscoapplicationroutingiptelephonymicrosoftcommunicationskillsitoperationsinterfacestudioechsupp

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