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Contact Center Technologies Implementation Application Designer

4.00 to 6.00 Years   Bangalore   22 Feb, 2021
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :Application Designer
  • Project Role Description :Assist in defining requirements and designing applications to meet business process and application requirements.
  • Management Level :10
  • Work Experience :4-6 years
  • Must Have Skills :Contact Center Technologies Implementation
  • Good To Have Skills :No Technology Specialization
      • Key Responsibilities : a: Should be able to do day to day monitoring and resolutions of issues within the 4 test environments b: Resource needs to do a development for functional / non-functional test teams and provide a technical point of contact for their needs c: Will be responsible for development Design and implement changes with the 4 test environments
      • Technical Experience : a: Must have good experinece in SCXML, VXML, GRXML, Node JS, Java Script, SQL, TOMCAT b: Experience and knowledge of the following Genesys technologies Inbound calls, Outbound calls, Dialler, chat c: Must have knowledge in GIM / Reporting, GVP, Speech Analytics,Speechstorm,Call Routing/recording d: Good to have knowledge in SBC, F5 Load Balancers, Windows Servers,MQ e: Good to have SSL / Certificates
      • Professional Attributes : a: Good communicators b: Team players c: Strong problem solvers d: Demonstrate high degree of ownership and are not afraid to ask questions
      • Educational Qualification : BE
    • Additional Information : a: Ability to multi task
,

Keyskills :
production supportsapbusiness objectdocumentationenvironmentinbound callsbusiness processspeech analyticstest environmentsdevelopment design

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