Content Engineer

Job Description

RESPONSIBILITIES

• Develop a deep understanding of customer journeys and tasks customers are trying to complete; create content models to support customer needs; enable customers to complete their tasks more easily, quickly and effortlessly.
• Put structures and tool supports in place to assist Content organisation with transforming static content into structured content.
• Design, document, and maintain intuitive, scalable content models.
• Designs structures to connect from the CMS to multiple endpoints and enable content personalization, targeting, reuse, and multichannel distribution.
• Create clear and intuitive models for customer service agents and customers alike and embed content into their journey.
• Communicate structures and corresponding actions horizontally and vertically. Support authors through on-boarding/ learning phase.
• Collaborate with product owners to deliver context-aware content in various channels.
• Collaborate with taxonomist, architect, SME content team and strategist to enable semantic richness and establish semantically rich network of components, enabling machines to read and configure content intelligently at various endpoints.
• Work with Content SMEs and Strategists to clearly define which types of content need to be distributed through which channels. Ensure and oversee that correct content practices, platforms, and technologies are in place.
• Work closely with Information Architect to translate complex architecture into manageable content models.
• Collect and understand Content organisation s requirements for new content, translate them into tool requirements, document and clearly communicate to tool owners/ product owners. Build and manage the pipeline of new feature requests.
• Make content recommendations that incrementally bring our content closer to customer problem statements.
• Assist and support SME content team in achieving their goals within specific verticals.

SKILL REQUIREMENTS

• Experience creating complex content using JSON, HTML, CSS, and XML
• Extensive experience with scripting languages
• Deep understanding of computer science fundamentals - data structures, design, performance, debugging
• Ideally experience with IBM Watson bots or similar and modeling content for bots
• Ideally experience with DITA migrations and set-ups
• Familiarity with REST API concepts, experience isolating and identifying API issues
• Good visual and interactive design aesthetic
• Experience with bug tracking systems
• Experience extracting isolated test cases from complex content issues
• Ability to communicate and document technical concepts in non-technical terms
• Presentation skills
• Familiarity with ECMS and component content management systems
• Familiarity with interoperability standards including SKOS (Simple Knowledge Organization System), RDF (Resource Description Framework), and OWL (Web Ontology Language)
• Experience supporting a multi-language publishing environment
• Experience in a large multinational organization
• Ability to interact with and influence others effectively through teamwork and diplomacy
• Experience interpreting and communicating analytics
• Experience working in an Agile environment

JOB REQUIREMENTS

• Strong communication skills written and oral, ability to present and speak to different levels of the business
• Well-developed sense of urgency and follow through
• Strong interpersonal skills, presentation skills, ability to work productively with all levels in the organization, time management skills and follow through
• Proven drive to succeed and produce specific metrics
• Data and results oriented
• Manage own tasks with minimal assistance and strive to work independently but know when to ask for help
• Communicate effectively cross-functionally
• Communicate effectively with people from all types of cultural backgrounds
• Report to team, management and stakeholders on regular basis
• Work well in team environment building strong relationships

QUALIFICATIONS:

• BS or higher degree in Computer Sciences or Computer Engineering or equivalent professional work-related experience.
• 3+ years experience working in enterprise environment supporting multi-lingual multi-channel content organizations.

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Keyskills :
basisbrochures editingextraction mappingequal employment opportunity test casesbug tracking