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Content ReviewerItalian

2.00 to 4.00 Years   Bangalore   20 Jun, 2019
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaLanguage / Translation
EmploymentTypeFull-time

Job Description

  • We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
  • Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements.
  • The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.
Key responsibilities include:1. Internet Advertiser Review
  • Review web sites for content quality based on Content Guidelines.
  • Thoroughly check ad content with quality and accuracy.
  • Approve or disapprove new and changed ad submissions based on policy guidelines.
  • Analyze data and evaluate trends/ patterns.
  • Recommend generic pattern to be translated into Rules.
  • Writing customer-facing emails to address concerns and report issues.
  • Troubleshooting issues related to Advertisers.
2. Training & Coaching
  • Coordinating training & mentoring sessions
  • Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
  • Coaching IARs towards improvement where necessary
  • Offering remedial instruction in tool usage and other topics as required
3. Maintaining Updates & Documentation and Monitoring workflow
  • Escalating questions/issues from the team regarding the process and cascading updates to the team
  • Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
  • Preparing weekly process reports & sending these out to the concerned people
  • Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
4. Review & Maintain internal process quality
  • Maintaining high internal quality of the processes by performing quality audits
  • Providing specific & timely feedback to policers on errors & trends
  • Act as SMEs for processes on the floor
  • Should be flexible to work in night shifts and rotational weeks offs
,BASIC QUALIFICATIONS:
  • Graduate or equivalent:
  • Familiarity with Excel
  • Willingness to work with sensitive issues, including but not limited to:
  • Adult content, Religious and philosophically sensitive issues
  • Proficient in English and Italian language.
  • Candidate must demonstrate language proficiency in all the following:
  • verbal, writing, reading and comprehension.
  • Required language level: B2.2/BA/Advanced Diploma
PREFERRED QUALIFICATIONS:
  • Good awareness of Italian culture and current affairs in order to identify items that are likely to be controversial to customers.
  • Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.
  • Strong background in web search and familiarity with various ways used for searching for information
  • Familiarity with online retail (e-commerce)

Keyskills :
idealauditingj2eecollectioncommunicationtestingenglishsqljavatroubleshootingmentoringdocumentationanualskills

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