CONTINUOUS IMPROVEMENT ANALYST III

Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivitys Continuous Improvement Teams design and implement programs and projects to improve products, services, or processes aligned with business strategies. They coach teams; establish program performance metrics; and establish process excellence supports.In this role, you will be responsible for managing and delivering key strategic projects within our Channel portfolio road map from design to delivery. You will be the liaison between Business, Customer and Development, and will be responsible for delivering business and customer value via one or more typically customer-facing, capabilities (including both internal and external customers). Examples of technology capabilities include TE.com site navigation, homepage and Shopping Cart, Chat, Telephony, Knowledge management, Rep Dashboard, Interaction Analytics, Artificial Intelligence etc.Prime Roles and responsibilities: Understand/track key customer needs, objectives and feedback specific to Capability Understand/track competitive/market landscape specific to Capability Manage existing Capability solutions monitoring performance, identifying enhancement opportuni-ties based on user data and usage analytics, industry trends, creative exercises and emerging tech-nologies Develop strategic recommendations for new solution development to continuously improve upon the customer experience, meet new needs and objectives, and fill feature/function gaps Recommend Capability priorities and strategies in partnership with key business partners Partner with analysts to determine appropriate reporting and analytics plans for measuring the per-formance of Capability ; using insight to drive optimization and inform future strategies and tactics Effectively communicate and socialize Capability solution strategies, roadmap and key decisions to project teams, stakeholders and broader organization. Define, track and devise adoption and engagement plans to drive Capability KPIs Partner with IT developers internal/external to develop capabilities from business requirement all the way to business successful adoptionCore Performance KPI s: ROI and on time on budget accountability Business adoption of implemented capabilities for key projects/programs assigned Coach and develop indirect teams in accordance with business strategy & core KPI s.What your background should look like:Core Competencies Required: 80-90% Strong program/project management skills including budgetary and on time delivery as well as ROI and business adoption, (methodologies 4DX, ADKAR, Design Thinking, 2nd Level thinking, Jira stories, Lean etc.) Stakeholders management (mid/upper-level management Managing technical portfolio pipeline and its on-time and on-budget execution, as well as business adoption of new processes and technologies residing from new technology integrations at least advanced to expert level in Technology implementation Excellent Coach deliver results through coaching and developing others directly and indirectly10-20% SFDC BU admin SFDC Project portfolio mng.Other Competencies Desired: Six Sigma Belt Green Belt or Black Belt certified strongly desired or equivalent proficiency in various project management tools Experience in process improvement of Administrative processes is preferred Strong analytical skills Strong conceptual thinking with ability to apply advanced statistics & analytics to execute the concepts into fit for purpose business solutions Business and market acumen Excellent communication (written and oral) and interpersonal skills Strong drive for results, action-oriented and highly customer-focused Excellent motivational and team building skills Data headlining skills (from raw data to meaningful outcomes) Eager to learn and developKey Qualifications, Experiences and Knowledge:Required:University degree required, MBA preferred, or equivalent work experience in program/project management with emphasis on technology implementation 10+years experience in project/program management with demonstrated track record of deliverables and ROI and business adoption 10+ years working experience in B2B business and within customer facing or support roles Advanced to Expert in various Technology capabilities experience with implementation and change management of Omni Channel is strongly desired Proficient in various PM methodologies (4DX, ADKAR, Design Thinking, 2nd Level thinking, Jira stories, Agile, Lean, Waterfalls, etc.) Experience in leading and developing teams is a plus Familiar with managing matrix project teams Flexibility with global collaboration which requires often to accommodate to other regions time zone differences .CompetenciesValues: Integrity, Accountability,Teamwork, Innovation,

Keyskills :
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