Contract & Commercial Manager-iOps-Europe & Americas

Job Description

JOB TITLE: Contract & Commercial Manager-iOps-Europe & Americas

• Supplier Strategy and Performance (SSP) team helps manage the business relationships and contracts for UniOps (Unilever Operations) strategic vendors.
• The Contract & Commercial Manager-iOps-Europe & Americas optimizes the value from UniOps strategic contracts by ensuring compliance, managing change in a consistent and controlled way as well as supporting payment management for the local to local billing strategy.
• The role will design and own UniOps contract management processes and drive towards the implementation of consistently high standards in UniOps
• The Person will be a subject matter expert for all strategic Service line contracts, maximizing value from our agreements, acting as a first point of contact for issues and escalations, governing and executing contract changes processes and coordinating a consistent Unilever way of working.
• The role will interact with a wide network of stakeholders both in Unilever and at the suppliers and will be a key contributor to the success of the service line.
• Act as a contract subject matter expert, a first point of contact for internal and external questions, issues and escalations.
• Support commercial and contract management opportunities for providers and contracts in scope Track and ensure adherence to key contract rights and obligations by liaising with multiple internal stakeholders and the vendor Interact with Service Operations and Service Delivery teams on continuous improvement agenda by providing fit for purpose analytics and work in associated projects as required.
• Working closely with service operations and service provider teams to drive best practice ways of working globally.
• Support and provide input for the supplier performance and governance meetings as needed.
• Engage in commercial discussions with third party providers and service lines, ensuring compliance with contract rules and agreed governance processes.

JOB SUMMARYCORE ACCOUNTABILITIES:PRE-CONTRACT

• Work with Service delivery and Procurement teams as required in the specification of new or amended services and the identification and selection of suppliers.

CONTRACT NEGOTIATION

• Support the Procurement Manager during negotiation of contracts or contract change to ensure that commercial and supplier performance requirements are reflected in any subsequent contract or service agreement and define the consequences of non-compliance.

POST-CONTRACT: SUPPLIER GOVERNANCE

• Operate an effective governance model for managing the supplier relationships within the portfolio.
• Operate an effective supplier management command structure and escalation process, to ensure that the requisite operational methods, procedures, facilities and tools are established, reviewed and maintained. Procures goods/services necessary to ensure the continuity of the service.
• Ensure proper monitoring of supplier services at an aggregated level and initiates actions, including the enforcement of any penalty clauses, to bring services back into line or to terminate them.
• Manage and oversee supplier service improvement actions and programmes.

POST-CONTRACT: SUPPLIER PERFORMANCE MANAGEMENT

• Manages supplier performance at the aggregate level across all services delivered by the specific Service Providers.
• Ensures that the service providers resolve commercial and performance related issues that impact on their aggregated service delivery.
• Leads Contract Compliance and Commercial review meetings with suppliers and meets key stakeholders regularly to monitor progress against issues and to ensure that an agreed level of performance is maintained.
• Hold supplier and stakeholders to account to minimize value leakage on account of noncompliance to contractual obligations.
• Ensures that quantitative and qualitative data is collected and analyzed to monitor the suppliers performance against agreed requirements, publishes the results, and initiates actions based on results. Ensures that subjective views of suppliers performance by own staff and the key are taken into account. Publishes the results of performance and service improvement reviews.
• Reviews SLAs and extensions to existing SLAs. Liaises regularly with service providers and customers to review and improve performance against SLA.
• Works with key stakeholders to establish qualitative assessment of the service provision, from the customers perspective, and initiates actions for improvement, where appropriate. Identifies and investigates opportunities for own organization to achieve greater cost effectiveness from externally procured products and services.
• Monitors Supplier spend and carries out Billing Validation. Validates the billing for accuracy and plugs any value leakages. (Validates for discrepancies in scope, rates, volumes, Fx adjustments, penalties, rewards)
• Drives adherence of No PO No Pay policy and POT (Payment on Time) target achievement with business entities and service providers.
• Owns the contract change management process to efficiently manage ongoing changes to scope, commercials. Ensures timeliness and accuracy.
• Carries out Consumption analytics to identify insights related to cost drivers and identifies optimization opportunities.
• Drives continuous improvement and Innovation initiatives. Contributes to Supplier strategy board activities and Key commercial initiatives in line with the org objectives from time to time.

OTHER RESPONSIBILITIES:

• Process owner for:
  • Supplier Governance
  • Service Performance Management
  • Service Knowledge Management
  • Issue Management
  • Continuous Improvement and Innovation Management
  • Governance Reporting & Review

KPIs:

• Establishing & maintaining Win-Win relationships with the Strategic Vendors
• Achievement of Aggregate Performance by Suppliers against targets set in the Contracts
• Strong engagement & collaboration with the Innovation Leadership Teams in implementing the Sourcing Strategy
• Effective management of contractual escalations with the vendors
• Ensure that the Service provided is Value for Money by Benchmarking against industry standards
• Establishing a competitive internal multi-sourcing environment to optimize value and risk profile

KEY REQUIREMENTS:Essential:

• Contract management experience preferred
• Sound functional knowledge and at least 10 to 14yrs years hands on experience with the management or operation of outsourced and third-party contracts.
• Strong appreciation of the service and governance processes and challenges.
• Good overall knowledge of wide areas of IT/ ES practice and applications
• Proven experience of leading and managing a team in a diverse and globally distributed environment
• Good commercial awareness and understanding of contracts.

Desirable:

• Good networking and influencing skills
• Good business awareness, understanding the broader context in which, delivery has an impact on overall business performance.
• Supplier Relationship Management
• Strong negotiation skills
• Confident leadership and influencing style, being able to make an immediate impact with suppliers and customers.
• Excellent understanding of service delivery
• Flexibility to adjust to changing business requirements
• Strong analytical skills with attention to detail while keeping the broader picture in scope.
• Line management experience
• Sound English language written and spoken Strong Excel and IT- user skills Excellent engagement, presentation, influencing and communication skills.
• Strength in holding others accountable, particularly peers and senior leadership.
• Strength in building and managing a complex network of internal and external stakeholder s Strong organization and prioritization skills Ability to work independently. Experience in driving service performance

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Keyskills :
accountsservice deliveryvalue for moneyservice linesanalytical skillsenglish languageaccountingmissalesqualitative datafinancecost driversline management