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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD,HR |
| EmploymentType | Full-time |
General SummaryThe Research Specialist provides high quality Human Resources service by responding to questions/inquiries, complex issues, and problem cases that are entered into the case management system by CSR s from customers, including active employees, former employees who are vested in the Retirement Plan (vested terminations), and employees on Long Term Disability (LTD). This position requires excellent verbal and written communication skills and the desire and ability to assist customers with questions and complex matters pertaining to applicable HR products and services. This also includes but is not limited to processing and issue resolution on leaves of absence, terminations, and other HR policies and procedures.Essential ResponsibilitiesAnalyze, research, and resolve cases that have been logged into the case management system. Must be able to work in an efficient and effective manner and respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain JPMC Policies and Guidelines.Manage cases, perform in-depth research, identify resources for providing information, follow through to obtain information, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards. Process terminations through H.R. system (PeopleSoft) which includes calculating final pay, vacation, severance, etc. according to federal/state/local guidelines and regulations, including recovery of Payroll overpayments.Process and manage Leaves of Absence which includes processing pay and act as vendor liaison for mangers/HR Business Partners to provide status updates- in accordance to the Disability Leave Policy, JPMorgan Chase and the Family and Medical Leave Act (FML) Policy, Disability and Reasonable Accommodation Policy, Parental Leave Policy, and Worker s Compensation, where applicable.Understand formulas and be able to calculate various payments, which may include pension, final pay, vacation and severance. Communicate with HR Business Partners, answer questions, and provide updates as needed.Explain provisions of prior plans and impact of mergers/acquisitions, etc. on plans and benefits. Coach and mentor new team members, answer questions, and provide assistance when needed.May function as a Customer Service Representative during periods of high call volumes.Active participation in various test activities like, test scripts for UAT, provide inputs to project team on current pain areas and need for simplificationHours of operation will be US shift.Experience/Education Requirements
Keyskills :
human resourceshrmsmanagement systemhr policiescase managementvendorcorporate liaisonbenefits administrationuatpayrolltest scriptsissue resolutioncustomer servicescriptscsr