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CRM-Bangalore

Fresher   Bangalore   27 Aug, 2025
Angel and Genie
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    CRM-Bangalore-7years-CTC 10-18lpaJob Category:CRMJob Type:Full TimeJob Location:BangaloreYears of Experience:7Position: CRMIndustry: Luxury Brand (Open to Hospitality, Luxury Retail, Lifestyle, and Related Industries)Experience: 7 yearsEducation: MBA in CRM / Marketing (preferred)About the RoleWe are seeking a CRM Manager to lead customer relationship management initiatives for our luxury brand. The ideal candidate will be responsible for designing, implementing, and optimizing customer programs that build long-term loyalty, enhance customer engagement, and drive business growth through data-driven insights, up-selling, and cross-selling strategies.The CRM Manager will play a critical role in delivering a seamless luxury customer experience across touchpoints, ensuring personalized engagement with both new and existing clients.Key ResponsibilitiesCustomer Relationship StrategyDevelop and execute CRM strategies aligned with the brands luxury positioning.Design and implement customer loyalty programs, engagement initiatives, and retention campaigns.Customer Engagement & OutreachManage customer outreach for both existing and potential high-value clients.Tailor experiences and communications to enhance customer satisfaction and brand affinity.Data Analytics & InsightsLeverage data mining, segmentation, and predictive analytics to understand customer behavior.Provide insights for up-selling and cross-selling opportunities.Program & Campaign ManagementDrive targeted marketing campaigns, ensuring measurable impact on customer engagement.Monitor and report CRM performance metrics, customer lifecycle value, and ROI.Collaboration & LeadershipWork closely with marketing, retail, and digital teams to integrate CRM strategies across channels.Manage CRM tools and platforms to ensure efficient operations and customer data integrity.Key RequirementsMBA in CRM / Marketing with 7 years of relevant experience.Proven track record in hospitality, luxury, or customer-centric industries.Strong understanding of CRM systems, analytics, customer lifecycle management, and loyalty programs.Excellent communication and interpersonal skills to engage with high-net-worth customers.Ability to design personalized customer journeys that align with luxury brand standards.

Keyskills :
managementsystemscrmanalyticscustomer

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