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Crm Executive

1.00 to 10.00 Years   Bangalore   07 Sep, 2026
HAPPY SQUARE OUTSOURCING SERVICES LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Position: CRM Executive-Satchmo Holdings LimitedLocation: Bengaluru Department: Customer Relationship ManagementExperience: 1-2 years in Customer Service/Client Relations 1-2 years in MIS/Data Reporting. Real Estate/Banking/Hospitality experience preferred.Qualification: Graduate in any discipline.Key Responsibilities
    • Handle customer queries and concerns post-booking.
    • Communicate with customers regarding payments, project updates and possession timelines.
    • Handle customer escalations and ensure timely resolution.
    • Collect and verify KYC and other customer documents.
    • Coordinate agreement execution and registration activities.
    • Liaise with Sales, Finance and Legal teams.
    • Maintain customer records and CRM data.
    • Prepare daily/weekly MIS, trackers and management reports.
    • Track pending documentation, agreements, registrations and customer escalations.
    • Ensure regular follow-up with customers and internal teams.
    Must-Have Skills
    1. Excellent verbal & written communication
    2. Strong customer-handling skills
    3. Good follow-up and coordination ability
    4. MS Excel formulas, trackers and basic dashboards
    5. MIS/reporting experience
    6. Documentation and record-keeping
    7. Ability to handle multiple customers/cases
    8. Patience and a solution-oriented approach

Keyskills :
excelcommunicationcustomer relationshipmis

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