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CS Analyst

3.00 to 8.00 Years   Bangalore   18 Jun, 2019
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

Aptean is a leading global provider of industry - focused mission critical enterprise software solutions. Our solutions help nearly 6, 500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market. CS Engineer Responsible for the configuration of Aptean Product, both business functionality and also technical implementation. Have the skills to find and troubleshooting resolution using sound judgment and creative and innovative ways to solve problems. Additionally development of Aptean Product interfaces, utilizing the Aptean Product API framework. Responsibilities: Accurately configure and test the Aptean Product to the Requirements and Design documentation. Install the Aptean Product (remotely) , including SQL server installation/ configuration Provide technical skills to the Respond Project life cycle Provide technical and business skills to upgrade customers to newer versions of the Aptean Product Provide cover and assistance for the Respond customer support organization Escalate customer issues to the Project Manager as appropriate Observe trends with technical issues and recommend improvements to product, documentation or implementation Ensure professional manner at all times Acquire and maintain current knowledge of Respond products and service offerings Contribute to a customer focused environment that encourages information sharing, team - based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible Attend training sessions offered and assist with peer training as needed,

Keyskills :
designsqltestingsaaserver

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