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Customer Architect

5.00 to 10.00 Years   Bangalore   10 Jun, 2021
Progress Software Development Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • A Customer Architect (CA) is a technical champion and mentor-coach who drives the adoption of Chef products and practices with our customers. With our customers, at events, and in our online communities, the CA acts as the face of the company.
  • The CA is highly experienced in applying automation to improve business performance. The CA coaches our customers technical decision-makers and senior management to identify and prioritize business problems, define measures around these, and plan technical strategies for addressing these problems. Strategies frequently include workflow design and deployment architecture.

Responsibilities

  • Lead customers in the application of Chef products and services offerings to meet Customer Business Outcomes. This may include white-boarding and helping design an architecture one day and aiding in overcoming technical and cultural blockers the next!
  • Own the technical relationship with a portfolio of accounts, and partner with the other members of the account team (Customer Success Manager, Regional Sales Director, and Solutions Architect) to define and execute account strategy
  • Be the customers champion inside of Chef, advocating for them with Support, Product, Engineering, and other groups
  • Recommend product improvements based on customers experiences
  • Act as a trusted advisor to customers, staying up to date on the ever-evolving state of technology, including both technology that is inside Chef, and in complementary/competitive fields outside of Chef

Desired Qualifications

  • 5 years of demonstrated experience in systems engineering/administration or software development
  • Demonstrably superb verbal communications skills, including a dynamic and engaging presentation style that inspires confidence
  • Expert-level working knowledge of Chef Software, including Chef Infra Client and Server, Chef InSpec, and/or Chef Habitat
  • Deep understanding of Continuous Integration and Continuous Delivery tools and principles
  • Experience in using Continuous Delivery practices to release to production
  • Demonstrate empathy and understanding of the work engineers, architects, managers, and others do in the building, releasing, and maintaining software
  • Yak shaving proficiency
  • Experience using Agile and/or Lean techniques, such as Scrum and Kanban
  • Experience engaging with the Chef Open Source Community
  • Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
  • Skill navigating organizations and creating alliances to resolve problems
  • Experience with IT Audit and Compliance process and tools
  • Willingness to learn and a growth mindset may substitute for specific qualifications above.
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Keyskills :
it auditopen sourcesocial mediaregional salesdesign patternssenior managementproduct engineeringcontinuous deliverysoftware developmentcontinuous integrationleansalesagilescrumdesigndriveskanbansoftwarebusiness

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