hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Care Executive

1.00 to 10.00 Years   Bangalore   07 Sep, 2026
DIGITIDE SOLUTIONS LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Position: Customer Care ExecutiveRole OverviewWe are looking for a customer-focused Customer Care Executive to handle customer queries through voice calls and email. The ideal candidate should have good communication skills, a problem-solving mindset, strong attention to detail, and a willingness to learn.The role involves understanding customer requirements, providing accurate information and solutions, coordinating with relevant brands/teams, and ensuring timely resolution of customer concerns.Key Responsibilities
    • Handle inbound and outbound voice calls and email queries and provide effective resolutions.
    • Listen actively and understand customer requirements, concerns, and expectations.
    • Provide customers with accurate information about products, services, features, and benefits.
    • Deliver end-to-end solutions while ensuring a positive customer experience.
    • Ask relevant questions and use effective probing and prompting techniques to identify the customers exact requirement.
    • Accurately capture and update all customer information, interactions, and case details in the designated systems.
    • Conduct timely follow-ups with brands/internal teams as per the defined escalation matrix until the issue is resolved.
    • Maintain up-to-date knowledge of the clients products, processes, policies, and services.
    • Ensure complete adherence to quality standards, SOPs, processes, and compliance requirements.
    • Collaborate effectively with team members, SMEs, Team Leaders, and other stakeholders to resolve customer concerns.
    • Maintain 100% adherence to assigned schedules and work timings.
    • Escalate complex, sensitive, or unresolved cases to the Team Leader/Manager whenever required.
    • Handle irate, demanding, or dissatisfied customers with patience, professionalism, and tact.
    • Consistently work toward achieving defined customer satisfaction, quality, productivity, and performance targets.
    Skills & Competencies
    • Good typing speed minimum 15 WPM with 75% accuracy.
    • Comfortable using computers and basic internet applications.
    • Good understanding of process-oriented work and systems.
    • Average to good verbal and written communication skills in English and Hindi.
    • Pleasant telephone etiquette and a strong customer-service orientation.
    • Good listening, probing, and problem-solving skills.
    • Ability to remain calm and professional while handling challenging customers.
    • Strong attention to detail and accuracy.
    • Ability to work effectively as part of a team.
    • Willingness to learn and adapt to new products, processes, and systems.
    What We Offer
    • Fixed monthly salary as per location and applicable salary structure.
    • Performance-based incentives.
    • PF, ESI, and other applicable statutory benefits.
    • Structured on-the-job training and process support.
    • Clear career growth opportunities, including progression toward Team Leader and Quality Analyst (QA) roles.
    • A positive, professional, and supportive work environment.
    • Opportunities to develop skills in customer service, communication, problem-solving, and process management.
    Ideal CandidateThe ideal candidate is someone who enjoys interacting with customers, can understand and resolve queries efficiently, communicates professionally, and is comfortable working in a structured, target-driven environment.If you are customer-focused, eager to learn, and looking for an opportunity to build a career in customer service, we would love to hear from you.

Keyskills :
customer servicedomestic bpodomestic callingcustomer supportcustomer careinbound calls

APPLY NOW

Customer Care Executive Related Jobs

© 2019 Hireejobs All Rights Reserved