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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
He/ she should be customer- oriented with the passion to serve and understand customers needs and should be responsible for making sure that customer related activities are done within stipulated time frame. Qualification: Graduate/ Post Graduate Experience: . 1- 2 years of experience in call centre/ IT/ Hospitality/ Bank/ BPO Industry. Candidate Profile: . Must possess excellent interpersonal and communication skills. . Should be a team player with positive work attitude (has a pleasant disposition and personality) . . Must have great attention to details and customer service; ability to build rapport with customers, employees and understand their needs. . Ability to work independently and possess excellent problem solving skill for customer enquiries and feedback. . Must have marketing skills as well as convincing power and must have target driven approach. Job Profile: . Servicing existing clients through phone and email only and ensure their satisfaction with the services of Benaka Business Consultancy. . Maintain good rapport with the clients by offering timely information, support in making updates/ changes in catalog, liasioning with the promotion team to ensure relevant & more business enquiries. . Convincing the clients for upgrades and renewal of services through the following, 1) Explaining new/ improved services. 2) Generating appointments from them for the Client Servicing team. 3) Offering all support to the client servicing team for upgrading the client for new services. 4) Preparation of daily call report & appointment generation report. 5) Tracking all WIP cases & coordinate for getting the work completed & hosted. 6) Tracking all renewals and ensuring that we renew all subscriptions. 7) Achieve targets as specified from time to time. ,
Keyskills :
communication reparation solving problem