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Customer Chat Process (International)

1.00 to 6.00 Years   Bangalore   27 May, 2023
Accentrix Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    CTC RANGE: 3-5 LPAPre-requisites:
    • Candidate must be an Indian citizen and above 18 years of age
    • Candidates should not have any backlogs for participating in the hiring process
    • Candidate needs to possess good communication skills
    • Candidate needs to be flexible to get allocated to any of the mentioned Mphasis operating locations
    • Candidate needs to be flexible to work in any shift as per business requirement.
    Profile / Designation: Senior Customer Service Associate / Executive (Level 2 / 3)Skills Required: (Level 2)
    • Fluent and Good / Great command on Written and spoken English
    • Relevant experience of having worked in an international contact center with 12 months
    • Versant score of 55 + at hiring stage
    • Typing speed of 30 - 35 wpm with accuracy of 90% +
    • Weekend + 24 / 7 shift model + split weekly off working module
    • Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency
    • Good Analytical, logical, and reasoning skills is a must
    • Must have basic skills with usage of MS word and MS excel
    • Must be able to handle stress and work under pressure of SLAs
    Skills Required: (Level 3)
    • Fluent and Good / Great command on Written and spoken English
    • Relevant experience of having worked in an international contact center with 18 months
    • Versant score 0f 60 + at hiring stage
    • Typing speed of 35- 40 wpm with accuracy of 93% +
    • Weekend + 24 / 7 shift model + split weekly off working module
    • Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency
    • Good Analytical, logical, and reasoning skills is a must
    • Must have basic skills with usage of MS word and MS excel
    • Must be able to handle stress and work under pressure of SLAs
    ACCENTRIX SOLUTIONSHR MARIAM hidden_mobilehidden_email

Keyskills :
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