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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | NBFC ( Non Banking Financial Services ) |
| Functional Area | Public Relations (PR) |
| EmploymentType | Full-time |
Job DescriptionUnderstanding Customer Concerns By asking questions, listening carefully and showing empathy, Customer Relationship Officers aim to get to the heart of what customers truly want. They may deal with specific questions over the phone, by email or in person. At establishments with a sales floor, Customer Relationship Officers may spend time simply interacting with people to get a better feel for the company s customer base and how employees are serving them. Communicating within the Company Customer Relationship Officers often act as a liaison between customer service and other departments, especially sales. They bring a specific complaint from a customer to the attention of someone who can resolve the situation They also may pass along general feedback they are hearing from customers in order to help build a better product or develop a new service. Investigating Problems Sometimes there isn t an easy answer to a situation with a customer. When such scenarios arise, Customer Relationship Officers are tasked with figuring out what went wrong, how problems might be fixed and how to keep them from happening again.Salary 1 Lac To 2 Lac P.A. Industry Education / Teaching / Training / Counselling / Academic Work Experience 0 - 2 Years Qualification Other Bachelor Degree,
Keyskills :
sales marketing communication banking training ustomerservice customerrelations customerrelationship