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Customer Service Associate

1.00 to 3.00 Years   Bangalore   26 Aug, 2019
GETTJOBS Recruitment Firm Hiring For CUSTOMER SERVICE ASSOCIATE
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Dear Jobseeker,Greetings from GETTJOBS RECRUITMENT FIRM!Hiring experienced candidates for domestic voice process to handle escalations. Preferably who can work in shifts.Salary: Upto 35K In hand which includes 2.2K Food couponEducational Qualification+ Experience

  • UG / Grad / PG with minimum 1 years of International Call center Voice experience or 2 years of Domestic Call center Voice Experience
  • Excellent in English and Hindi
  • Hands on Experience of handling Irate customers
  • Flexible to work in Shifts
  • Prior experience of>= 0.5 years in chat domain will be an added advantage.
  • Intermediate MS Office applications specifically Excel (preferably)
Desired Candidate Profile
  • Extremely passionate about customers with the ability to effectively communicate information in written format.
  • Someone who can express themselves effortlessly in a lucid manner.
Personality traits
  • Solution oriented approach and instant decision making capability.
  • Ownership and multitasking.
  • Ability to interpret non-verbal cues and ability to mitigate conflicts.
  • Customer focused & service recovery oriented approach.
  • Excellent communication skills - verbal and written.
  • Good typing speed (minimum 35 wpm with 90% accuracy)
  • Willingness to work in shifts (Flexible to work in 24 x 7 environment)
Key Responsibilities
  • Responsible for coordinating and offer end to end chat support to customers/internal teams pre, during and post order support.
  • Performs work in accordance to standardized policies and procedures.
  • Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.
  • Work requires strong analytical ability to resolve complex issues in addition to effective written skills
HR SNEHA - 9620040481

Keyskills :
chatustomersatisfactionvoiceprocesscustomerfocuscommunicationskillsdomesticvoiceprocesscallcentertypingspeed

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