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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Retail |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Job Profile :Customer Service Associate Location :New Delhi, VR Chennai, Thrissur, Bangalore, Hyderabad Purpose Responsible for increasing the sales of the store by providing quality services to the customers. Key Responsibility Areas Attending the customers and making the sales. Daily stock replacement. Maintaining cleanliness in display. Preparation of stock requirements. Matching the computer and physical stock by regular checks of allotted category. Informing store manager about slow movers of the assigned category. Placing the merchandise in assigned section according to price. Follow up with the customers at the time of any promotions. Achieve sales target of the section Ensure sales closure of the walk- in customers Handing over the basket to the customer. To ensure that the customers are attended without waiting them for too long. Effectively resolve customer issues in the minimum possible time conforming to the overall timelines laid in the Customer Service Policy. Escalate not resolved queries to Store Managers, requiring urgent attention. Greeting customers. Help and offer customers with baskets and trolleys. Writing down customer orders, if required. Keeping shelves clean and tidy all the time. Attend staff meetings regularly. Create an environment of customer delight by proactively educating the sales floor staff. Identify high frequency customers based on data analytics and target specific product/ service offerings and maintain customer satisfaction. Have the customer complaints regarding their in- store experience registered and resolved. Ensure the barcode on every product for comfort billing. Follow Dress Code & Grooming Standards. Immediately inform ASM / FI about the damage made by the customers. Following store managers instructions and taking responsibility Minimizing shrinkage in the assigned section Job Specification: Must be at least 10+2 or above. 1 year or more experience in any good retailing company. Good grasping power to learn the new things. Liveliness in behavior and while attending customers. Having good knowledge of customer attending. Good product knowledge. Knowledge of substitute item of any division. Knowledge of product placement. Knowledge of display. Prevent the shrinkage and damage. Handling the cleanliness & display of fragile products. Suggestive and add on sale techniques. Must be a good performer. Adopt the training inputs for perfection.,
Keyskills :
closure education matching training writing fi asm waiting insurance movers sales billing checks barcode inform baskets ataanalytics customerservice customerrelations customercomplaints