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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Dear Candidate,We havewalk-in drive forCustomer Service Associate(Inbound/Outbound/chat) in Bengaluru location.Job Description -Skill set required:-1)Excellent Command Over English & Hindi Language 2)Strong Listening and Comprehending skills3)Good Multitasking skills and Tight Grasping ability4)Customer Centricity and Sincerity towards the assigned tasks5)Should have tolerant & Composed attitude (Especially while talking to the customer)6)Minimum typing speed of 30 WPM with 90% accuracy7)Apt with the Problem Solving Skills 8)Should be aware of the basic fundamentals of using a computerResponsibility -1)Handling inbound/outbound calls and giving timely and accurate resolution2)Should effectively handle objections with respect to the issue customer has raised 3)Should be able to draft crisp and meaningful responses and customize responses as per the situation (Shouldnt completely rely on canned responses)4)Calling the customer within standard TAT of 4hrs after frontline team has scheduled a callback 5)Timely & proactive follow up on the issues raised by the customer until resolved6)Proactively Drafting crisp and meaningful follow up emails in order to keep customers posted on the complaint status 7)Should be flexible with shift timingsInterview Location:- Q-Conneqt, 2nd Floor | Krimson Square | 31/9 Roopena Agrahara| Silk Board| Bengaluru -560068 (Above Vishal Mega Mart)Interview Drive Date:- 4th August, 6th August, 9th August, 11th August, 13th August, 16th August, 18th August, 20th August, 23th August,25th August,27th August 2021ThanksJojomon KonattuMob.No-9611509341
Keyskills :
telecallingchatcustomer serviceinboundoutboundcustomer relationshipcustomer supportcustomer carechatingfresher