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Customer Service Executive

1.00 to 10.00 Years   Bangalore   17 Jul, 2026
Wroots Global Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Here are the Roles & Responsibilities for the E-mail Support Executive SmartCoin role:Roles & Responsibilities:
    • Handle customer queries and complaints through e-mail support in a professional manner.
    • Provide accurate information and timely resolutions to customer concerns.
    • Respond to customer e-mails within the defined turnaround time (TAT).
    • Coordinate with internal departments to resolve customer issues effectively.
    • Maintain proper records of customer interactions, complaints, and resolutions.
    • Ensure high levels of customer satisfaction by delivering quality support.
    • Follow company policies, processes, and service standards while handling customers.
    • Escalate complex issues to the concerned team whenever required.
    • Maintain confidentiality of customer information and company data.
    • Use basic computer applications and CRM tools for managing customer support activities.
    • Achieve productivity and quality targets assigned by the management.
    • Support customers in Hindi and English communication.

Keyskills :
customer servicecrmproblem solvingemail supportbpo non voicequery resolutionnon voice process

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