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Customer Service Executive for Bangalore and Hyderabad with Top IT Companies

1.00 to 5.00 Years   Bangalore, Hyderabad   19 Jun, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore, Hyderabad
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will have strong communication skills and a passion for delivering exceptional customer service through voice, chat, or email support.Roles & Responsibilities:
    • Handle inbound and outbound calls, emails, and chats related to customer queries, complaints, and product/service support.
    • Provide accurate, valid, and complete information to customers using the right tools and systems.
    • Resolve customer concerns efficiently while ensuring customer satisfaction and retention.
    • Maintain records of customer interactions, transactions, comments, and complaints.
    • Follow communication procedures, guidelines, and policies.
    • Escalate unresolved issues to the appropriate departments for prompt resolution.
    • Meet customer service targets, productivity, and quality benchmarks consistently.
    Required Skills:
    • 1 to 5 years of experience in a customer service/support role (voice/chat/email).
    • Excellent verbal and written communication skills in English.
    • Proficiency in regional languages will be an added advantage.
    • Strong problem-solving, interpersonal, and listening skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Basic computer literacy with familiarity in MS Office and CRM tools.
    Educational Qualification:
    • Any Graduate / Diploma (Candidates with relevant experience preferred).
    Work Schedule:
    • Rotational shifts (Day/Night shifts as per business requirements).
    • 5/6 days working.
    Venue to Apply:Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM)Free Job Placement AssistanceWhite Horse ManpowerGet placed in Fortune 500 companiesAddress:#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road, Bangalore 560051.

Keyskills :
inbound callscustomer carecustomer supportvoice processcommunication skillscustomer serviceemail supportcustomer handlingchat support

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