Customer Service Rep

Job Description

Customer Service Rep Kabbage is setting a new standard in big data and FinTech and we are looking for a Customer Service Rep - Bangalore to join us as we continue our amazing growth trajectory.Kabbage is a leading FinTech company changing the way small businesses solve cash- flow challenges. Fully automated and deeply connected with its 160, 000+ customers, Kabbage provides access to funding in minutes, extends more than $10 million every day to small businesses, and powers borrowing experiences for some of the largest companies in the world. While weve received numerous awards and recognition such as Entrepreneurs Top Company Cultures, Inc Magazines Top Private Companies, GlassDoor s Best Places to Work, and Forbes FinTech 50 it is our people, our culture, and our leaders that make Kabbage such a great place to work.Your Mission: In this role, you will be responsible for making happy customers, and responding to customer requests, resolving disputes in a timely manner, and maintaining compliance with all applicable laws and regulations. Success in this role is measured by hitting and exceeding monthly goals and achieving daily metrics in a collaborative environment.What youll be doing:While adhering to company policies and procedures, demonstrates good customer service skills while handling inbound outbound calls, live chat sessions, and email conversations with customers.Negotiates account resolution and accurately inputs and documents actions within the customer service systems while maintaining company performance and productivity standards.Maintain electronic log information for tracking.Escalates and assists other team members with calls as needed.May be required to support other queues across different departments.Other duties as assigned. What you should have:An outgoing personality with a strong desire to solve complex problems towards an outcome of making people happyExcellent written and verbal communication skillsExperience logging information in CRMs (Salesforce preferred) and other software/ applicationsProficiency navigating multiple applications on the computer at once, while maintaining conversation via live chat or telephone.Flexibility to customize approach to meet all types of member communication styles and personalities.Proficient in conflict management skills to include the ability to resolve issues in a stressful situation and demonstrating resilience What were looking for in you:Positive Attitude: being infectiously upbeat in all your interactions with customers and team membersEmpathy:demonstrating that you genuinely care about others.Efficiency:able to product significant output with minimal wasted effort.Openness to Criticism and Ideas:often solicits feedback and reacts calmly to criticism or negative feedback.Attention to Detail:does not let important details slip through the cracks or derail a project. Persistence:Demonstrates tenacity and willingness to go the distance to get something done The Kabbage Advantage At Kabbage, our people are awesome, so we built the Kabbage Advantage our way of being awesome right back. We offer competitive benefits including unlimited PTO, equity in the company, and exceptional health coverage options. Our team members enjoy a dynamic work environment with daily catered lunches, fully stocked kitchens, and onsite fitness classes.While our perks and benefits are generous, the people are actually what make Kabbage great. Kabbagers are curious, creative, and resilient. We are enthusiastic, productive, and problem solvers. And we don t do it alone. At Kabbage, you will find low- ego individuals who work hard to communicate effectively and work collaboratively.,

Keyskills :
logging metrics fitness output it rivatecompanies bigdata customerservice customerservicesystems conflictmanagement verbalcommunication accountresolution managementskills