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Customer Service Representative

Fresher   Bangalore   02 Jun, 2026
LTM
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a dedicated and dynamic Contractor with 1-3 years of experience, you will be responsible for providing excellent customer service to international customers, demonstrating a high degree of ownership and a drive for product-led experience.Key Responsibilities:- Work in a 24x7 international customer service process environment, handling customer complaints and queries in a rotational shift pattern, five days a week. - Utilize a strong command of the English language to clearly articulate solutions and empathetically engage with customers. - Develop an expert, dynamic understanding of the companys products and services to effectively address customer concerns. - Quickly resolve product or service issues by investigating customer complaints, determining the root cause of the problem, following standard operating procedures, and providing the best solution to the problem. - Demonstrate a high degree of ownership and ensure customer satisfaction. - Engage customers across multiple mediums, including chat, phone, and offline communication.Qualifications:- Bachelors degree or higher. - 1-3 years of experience as a Customer Support Specialist or in a similar customer service role. - Strong problem-solving abilities and the ability to remain composed in challenging situations. - Ability to work with minimal supervision. - The ability to join immediately. - Willingness to work from the office in Bangalore location. - Must have experience in driving product-led experiences. As a dedicated and dynamic Contractor with 1-3 years of experience, you will be responsible for providing excellent customer service to international customers, demonstrating a high degree of ownership and a drive for product-led experience.Key Responsibilities:- Work in a 24x7 international customer service process environment, handling customer complaints and queries in a rotational shift pattern, five days a week. - Utilize a strong command of the English language to clearly articulate solutions and empathetically engage with customers. - Develop an expert, dynamic understanding of the companys products and services to effectively address customer concerns. - Quickly resolve product or service issues by investigating customer complaints, determining the root cause of the problem, following standard operating procedures, and providing the best solution to the problem. - Demonstrate a high degree of ownership and ensure customer satisfaction. - Engage customers across multiple mediums, including chat, phone, and offline communication.Qualifications:- Bachelors degree or higher. - 1-3 years of experience as a Customer Support Specialist or in a similar customer service role. - Strong problem-solving abilities and the ability to remain composed in challenging situations. - Ability to work with minimal supervision. - The ability to join immediately. - Willingness to work from the office in Bangalore location. - Must have experience in driving product-led experiences.

Keyskills :
Customer ServiceEnglish languageProblemsolving

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