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Customer Service Representative Bangalore

0.00 to 1.00 Years   Bangalore   20 Jul, 2019
Grassroots BPO Private Limited
Job LocationBangalore
EducationNot Mentioned
Salary< Rs 50,000 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Looking for Customer Service Representative for an E Commerce Domain Greetings from grassroots!!Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.Duties and Responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Education RequirementsUnder Graduates/Graduates Fresher/0-12 MonthsExperience RequirementsPrior experience in a contact center, customer service department with eCommerce background will be a value add.Should be excellent English communication skills and good in Hindi communication skillsSkills and Abilities
  • Good Communication Skills in English/Hindi
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive
  • Troubleshooting
Contact:Indrani9606822396Venue:#28, 7th Cross, Wilson Garden, Vinayaka Nagar, NGO Colony, Bengaluru, Karnataka 560027About Company:We blend industry experience with strong domain knowledge, insights and industry best practices and Smart Basics methodology to deliver comprehensive and transformational solutions and services. The executive thought leadership team has a combined 200 + man-years experience in the industry which gives us the competitive edge in providing transformational industry specific solutions and consulting services.Website:https://www.grassrootsbpo.com

Keyskills :
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