Customer Service Representative - Bangalore (Work from Office)

Job Description

Please Note:English language proficiency is required for this role.This is a full-time, work from office role.This requires a U.S. schedule - India Night shift MEGA JOB FAIR WALK IN AT BANGALORE OFFICEWalk In InterviewsMonday to Friday4:00 PM to 8:00PM ISTAddressTransworld Systems Inc.Block 12B, Pritech Park,3rd Floor,SEZ Survey No 51-64/4,Bellandur,Village. Bldg 9A Rd,Bengaluru Karnataka 560103Contact: Nirmala hidden_mobileTSI RecruitmentKindly carry your Updated resume and Photo ID proof.Meet: HR NirmalaAfter the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, Harver. This online interview must be completed for prompt consideration of employment applications as it takes the place of an initial phone screen.Work Location: This is a Work from Office position and location is Bangalore at3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103Compensation: INR : 2,00,000.00 -5,50,000.00 per yearShift: Night / Days Off: Saturday and SundayBuild Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.Why should you consider TSI Transport FacilityPaid trainingTeam-oriented work environmentGrowth opportunityComprehensive benefits package available: including medical, paid time off and paid holidays!Transportation providedWorking 5 days/weekIn This Role, You WillAll of our agents manage outbound/ inbound calls from customers regarding any of the following:Short Job DescriptionProvides outstanding customer services & Upselling for utility customers through exceptional call handling.Key Duties & ResponsibilitiesProvide exceptional customer experience to electric utility customers via phone or chat channels.Address inquiries, concerns, and requests related to electric utility services, billing, payments, outages, and account management.Assist customers in understanding their electric bills, rates, and consumption patterns.Identify customer issues promptly, escalating out-of-scope cases to supervisors or other teams as needed.Educate customers on available credit options, energy conservation, efficiency programs, and any changes, updates, and announcements to promote best practices. Promote and offer available products and services to eligible customer accounts while complying with established processes for sales, ensuring explicit permission from customers. Maintain accurate records of customer interactions by documenting them in the clients CRM system. Adhere to established policies, procedures, and quality standards, ensuring confidentiality and security of customer information. Strive to achieve key performance indicators (KPIs), such as NSAT/NPS scores, Offer Rate and Sales, Average Handle Time, Call Quality, and attendance and adherence to schedule. Key Result AreasMake atleast 95 calls a dayObtain a quality score of 98% or aboveIdeal Candidate QualificationsBachelors Degree preferred or Under Graduates Ability to read, write and speak Excellent English.Good analytical skills, cognitive skills.Good computer typing at the same time talking over the phone.This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.INDJOBS Please Note:English language proficiency is required for this role.This is a full-time, work from office role.This requires a U.S. schedule - India Night shift MEGA JOB FAIR WALK IN AT BANGALORE OFFICEWalk In InterviewsMonday to Friday4:00 PM to 8:00PM ISTAddressTransworld Systems Inc.Block 12B, Pritech Park,3rd Floor,SEZ Survey No 51-64/4,Bellandur,Village. Bldg 9A Rd,Bengaluru Karnataka 560103Contact: Nirmala hidden_mobileTSI RecruitmentKindly carry your Updated resume and Photo ID proof.Meet: HR NirmalaAfter the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, Harver. This online interview must be completed for prompt consideration of employment applications as it takes the place of an initial phone screen.Work Location: This is a Work from Office position and location is Bangalore at3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103Compensation: INR : 2,00,000.00 -5,50,000.00 per yearShift: Night / Days Off: Saturday and SundayBuild Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated

Keyskills :
Customer ServiceUpsellingBillingPaymentsOutagesAccount ManagementEnergy ConservationSalesCall Handling