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Customer Service Representative - Chat / Email / Voice

0.00 to 2.00 Years   Bangalore   18 Dec, 2023
Fondstaff Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Service Representative - Chat / Email / VoiceResponsibilities:
    1. Engage with customers through chat, email, and voice.
    2. Resolve queries efficiently across channels.
    3. Maintain high-quality service and documentation.
    4. Collaborate with the team for effective support.
    Requirements:
    1. Strong communication skills.
    2. Multi-channel customer service experience.
    3. Problem-solving and technical proficiency.
    4. Willingness to work in rotational shifts.
    5. Team player with empathy.
    6. Previous customer service experience is a plus.

Keyskills :
bpochatnon voicecustomer careemailcustomer servicehandling customer queriesvoice processchat process

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