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Customer Success

2.00 to 6.00 Years   Bangalore   31 Jan, 2025
SPURTREE TECHNOLOGIES PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustrySoftware Product
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Description - Digital Adoption Consultant In this role, you will:
    • Work with our global customers to identify their target audiences training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption.
    • Should have knowledge or hands on experience working on HTML,CSS, JS.
    • Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers.
    • Consult, ideate, and propose optimal digital adoption solutions to our customers using the relevant product ecosystem. Create Content to suit the customers use cases.
    • Help develop standards and guidelines to ensure consistency in deliverables across projects.
    Required Expertise:
    • Ability to build relationships with multinational stakeholders and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.
    • 2 - 5 years of experience in any of the following domains - Content Creation/Instructional Design/ Technical Writing/Customer Success/Account Management/Marketing/Software Development/ Business Analysis
    • Comfortable working in a dynamic and evolving environment
    • Ability to travel to Client locations as required.
    Preferred Skills:
    • Awareness of diverse cultures and practices across geographies
    • Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others.
    • Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
    Work Life:
    • 5 days work week
    • Timings - US time zones as the clients are typically from the North American region, 5PM - 2AM IST

Keyskills :
account managementconsultinghtmlcommunication skillscontent creationcssclient handling

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