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Customer Success Associate

1.00 to 3.00 Years   Bangalore   14 Feb, 2020
SignEasy 
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Role description

We are looking for a Customer Success Associate to own a growing portfolio of customers and ensure they get the maximum value by using SignEasy to its fullest capabilities to make their business workflows paperless.

Everything you do will be focused around making our customers happy and successful . From educating them how to use our software, to giving suggestions on methods to improve and listening for their feedback. You will be responsible for educating them to use our software, helping them work through bugs, addressing their billing and payment questions, and listening to feedback so that we can improve their experience. You will get to understand their needs and advocate those to the product team!

This role will require you to communicate effectively, and enjoy the challenges of providing excellent customer service in a fast-paced environment. You should be comfortable diving into operational details and executing tactical steps, while also managing customer relationships and effectively communicating customer pulse to leadership.

What you will be doing:

  • Manage relationships with a portfolio of B2B customers, with a focus on increasing adoption, ensuring retention, and driving customer satisfaction
  • Educate and consult with customers to demonstrate using our product and best practices to ensure their business success
  • Troubleshoot any issues in a timely manner and provide relevant solutions
  • Cultivate reference customers for testimonials and case studies
  • Communicate product updates and releases ensuring customer enacts changes based on need and interest
  • Monitor and identify adoption and utilization trends within the customers and alert them on any risks or general awareness based on trends
  • Work to identify and/or develop upsell and expansion opportunities
  • Conduct periodic customer health-checks and review customer health scores with an emphasis on customer s success with SignEasy

What we are looking for:

  • 1-3 years of experience in a customer success or account management role; this is a junior-level role.
  • Good understanding of SaaS based applications and technologies
  • Organized, reliable and self-motivated to work independently
  • Excellent written and verbal communication skills
  • Ability to present in front of an audience
  • Excellent customer relationship management skills
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Knowledge and experience in meeting Success KPIs, reporting and improving the metrics
  • Highly detail-oriented, with excellent organizational and communication skills
  • Ability to learn quickly, adapt to change and are self-driven to dig deep into problems
  • Eager to learn, adapt and perfect your work you seek out help and put it to good use
,

Keyskills :
customer relationship managementcase studies customer servicebusiness analysis management skillsaccount management business workf

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