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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Role Summary
Customer Success Consultant is responsible for responding to and resolving customer problems via phone, email and remote access for Aptean products. The support focuses on in - depth problem analysis of Aptean products and their integration into enterprise - wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for Development level assistance or other assistance from other functions.
Is responsible for problem tracking, diagnosis, replication, troubleshooting and resolution. Reports to the Manager, CS for the assigned product area and will have frequent contacts with customers, peers, and members of R&D.
Job Specific Requirements
Hands on experience in ERP Distribution modules - Inventory Control, Sales Order Processing, Purchase Order Processing.
Should have excellent verbal and written communication skills.
Must possess good problem solving and analytical skills.
Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
Document customer problem information, recommendations, and resolution in a clear and concise manner - using incident tracking system.
Exposure to MS office tools (like Excel, Word)
Exposure to SQL and Windows Server Administration will be an added advantage,
,Keyskills :
ms office toolssales order processing supply chain managementwindows server administration ms officesales order supply chainremo