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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
At Whatfix we are looking for a Customer Success Manager to lead the on-boarding and post-sales efforts in building and delivering value to our customers. RESPONSIBILITIES: You will be required to be involved in the entire customer lifecycle from on-boarding / pilot through the duration of their subscription period. You will identify right business use cases where whatfix can be applied and work with customers for getting them implemented ensuring measurable results. Provide proper training to improve adoption of our product. Data driven in-approach to identify usage gaps and providing solutions with measurable results. Build value-based relationships with customers ensuring that they remain Whatfix customers. Negotiating and closing renewals with existing customers. Establish deployment goals and success factors and then develop a plan to carry them out successfully. Have a strong business sense to keep looking out for new use cases and solutions using whatfix to create win-win situation with customers. Communicate and brain-storm with product team on customer feedback and help refine product roadmap. Work with marketing team to execute customer surveys, case studies, usability test etc. REQUIREMENTS: Experience managing customers both large and small and knowing how and why to manage them differently. Demonstrate true passion for customers and for Customer Success. Can handle handoffs from Sales to Onboarding and from Onboarding to Customer Success. Demonstrate experience in account management and customer success, preferably for SaaS products. Strong listening and coordination skills to appreciate customers concern and work along with tech team to successfully resolve them. Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc). 2-6 years experience in a customer-facing role preferably at a SaaS company.,
Keyskills :
training saas onboarding sales renewals marketing business erbalcommunication casestudies coordinationskills customerservice communicationskills usecases customersurveys customerrelations accountmanagement