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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other SoftwareGeneral / Operations Management |
| EmploymentType | Full-time |
Experience: 4- 10 Yrs Functions of CSM: 1. Onboarding. 2. Product Knowledge. 3. Requirement Gathering. 4. Customer Training. 5. Customer Relationship. 6. Support Management. 7. Alleviate Risk. 8. Provide value. Specific Responsibilities: Maintain the day to day relationships with our clients, ensuring satisfaction while maximizing revenue opportunities on key accounts Identify and seize cross and up- sell opportunities for new products and services to existing clients Be the point person for client communication and contribute directly to the results of the Sales team Should be able to write technical documentation. Track and Project manage multiple projects and tasks Report project status with client and management and Support current clients use our products properly. Serve as the primary point of contact to existing clients on issues regarding contract terms, new functionality requirements, assisting with implementation/ strategy, announcing/ promoting new services/ features, and managing various questions regarding accounts Provide assistance to customers in navigating and configuring their customer portal as needed Produce Pipeline and Forecast reports as needed for the sales management team Assist with fulfilment of implementation requirements for accounts Responsible for the retention of revenue accounts and consistent high touch account management with current client base.
Keyskills :
marketing ssql sqlserver customerrelations sqldba testanalysis ordermanagement customerportal customerservice oraclebusinessintelligence clientservices