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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (International)Sales / BD |
| EmploymentType | Full-time |
HackerEarth provides enterprise software solutions that help organisations in their innovation management and talent assessment needs. HackerEarth Recruit is a talent assessment platform that helps in efficient technical talent screening allowing organisations to build strong, proficient teams. HackerEarth Sprint is an innovation management software that helps organisations drive innovation through internal and external talent pools, including HackerEarth s global community of 3M developers. Today, HackerEarth serves 750 organisations, including leading Fortune 500 companies from around the world. General Electric, IBM, Amazon, Apple, Wipro, Walmart Labs and Bosch are some of the brands that trust HackerEarth in helping them drive growth. Customer Success is one of the essential components of SaaS products. There is nothing better than sticky customers who continue year on year. In addition to building a product that customers love, having equally lovable customer service is also needed. And that is the scope of this role. A Customer Success Manager at HackerEarth works closely with the Sales and Product team to help our domestic customers get the most from our products. This role will be dedicated to supporting our clients to drive product usage and adoption and deliver an end- to- end customer experience that meets business objectives. This role will see you utilize your in- depth knowledge and experience of HackerEarth products to position yourself as a trusted advisor to clients, uncover their challenges, educate them on our products and assist HackerEarth s product team to develop tailored solutions to meet their needs. In order to be successful in this rewarding role, you need to be a born communicator with proven experience in delivering results and meeting customer expectations. Roles and responsibilities: Work in sync with the Sales team to develop and manage a portfolio of clients. Responsible for sustaining business growth, profitability by maximizing value and reducing churn Constantly keep in touch with the customers and make sure they are using the product and are satisfied with it. Collect information and intelligence across various customers and share best practices with the Inside Sales team. Analyze customer data to improve customer experience. Deliver product walkthrough for customers. Evaluate and improve existing processes, knowledgebase articles and external communication. Mediate between clients and the organization to evangelize HackerEarth to create Customer Champions. Identify potential opportunities for cross- sell / upsell. Handle and resolve customer requests and complaints Provide client inputs in product design and product development. To be successful in this role, you must have: Prior experience of 3 years in customer success SaaS background would be an add on Exceptional communication skills. It is a very exciting time to be joining the team. HackerEarth is growing exponentially, so if you are looking to take your career to the next level, this is the place for you! Hey, weve moved to a new place. Our new address: HackerEarth Technologies, 2nd Floor, Indiqube Orion 24th Main Rd, Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102 (Landmark: Next to DSR Pride, Opp to Sagar Fast food) Check out how crazy we are: Life at HackerEarth,
Keyskills :
marketing onboarding sales oftwaresolutions customerrelations customerdata customerservice insidesales generalelectric productdesign enterprisesoftware