Customer Success Manager

Job Description

Job Description -

For NetScaler, XenApp, XenDesktop, XenServer - Plan and visualize your XenDesktop architecture Jobs at Citrix Description Customer Success Manager Share this Opportunity Add to job cart Add to job cart

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever- improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What were looking for:

You are an experienced Manager in the Customer Success field with 5+ years tenure leading a highly productive and dynamic team. You are a technologist with experience understanding business objectives and translating them into technical outcomes. You are personable with natural problem solving abilities and have a demonstrated track record managing a team towards common goals. You have the ability to excel in a data- driven, metrics oriented environment while thinking critically and troubleshooting in a fast- paced environment. If you are also a strong communicator with a passion for leading a customer- centric technical team in a multi- national software corporation, we d love to speak with you .

In this role you will lead a team of Technical Account Associates (TAA) supporting Citrix subscription customers. You will lead the team in understanding customers desired outcomes and guiding customers their technical lifecycle to accelerate desired product outcomes and support future expansion. You will work closely with the team to manage day to day efficiencies and create strategies to optimize productivity. You will also collaborate with global leadership across Citrix product and Services teams to ensure shared success .

Responsibilities

• Manages a team of high- performing Technical Account Associates (TAA) supporting Citrix Priority Customers across the globe
• Work closely and assist the Global TAM organization in their Priority Service Delivery
• Performs ongoing analysis of customer lifecycle (Global TAM organization are the primary customers) and takes the necessary measures to increase engagement and consequent impact throughout
• Work with the Global TAM Management teams to bring in efficiencies and drive process improvements
• Applies understanding of internal tools for documentation and reporting requirements; runs standard reports and reviews them regularly
• Hires, onboards, and provides ongoing training, coaching, and mentoring for all team members including development and tracking of key performance indicators.
• Serves as part of the Customer Success Management extended leadership team working with peers globally to maximize efforts of our Customer Success program

• Bachelor s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required
• 2+ years of experience in Team Management, preferably in Customer Success is required
• 7 year of experience in IT is required
• High knowledge of the Citrix product portfolio
• Demonstrated excellent verbal and written communication skills
• Demonstrated ability to manage a high volume of activities with varying priorities
• Demonstrated discretion and ability to work with confidential information
• Strong written and verbal communication skills to effectively present business concepts and communicate to all levels of an organization
• Excellent customer relationship skills; ability to penetrate, grow and retain accounts, build relationships, and quickly spot and communicate potential risks and issues
• English- speaking proficiency is required; bilingual skills a plus
• Proficiency using Microsoft Office (Word, Excel, Outlook), Salesforce.com, and Gainsight preferred
• willing to work in NA shifts

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Keyskills :
salescustomer service customer relationsmarketing onboardingms office word ms officemusic making