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Customer Success Manager

1.00 to 3.00 Years   Bangalore   27 May, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (International)Sales / BD
EmploymentTypeFull-time

Job Description

All this could be achieved with a nimble team of20 (4 salespeople in USA and rest to the team in Bangalore)What will you be working onBe the single point of contact for a customer from the time they sign the contract. Help them succeed with Almabase thereby ensuring retention and possible expansion.Understand the customer s goals, org structure, key challenges, and define their success.Oversee onboarding and implementation processDeliver insights from customers to the product team to shape the product roadmap.Negotiate customer requestsGet on calls with customers at least once every quarter and make sure the customer is progressing on a defined path.Whom are we looking forAt least 1+ years of work experience in a customer - facing role.Ability to understand a software product and its nuances very well.Strong written and verbal business communication skills.Strong technical and analytical aptitude with the ability to quickly learn and adopt technical products.Work during US hours - 4 PM to 2 : 30 AM IST (approx)Why join usFreedom & Responsibility : If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.Great Salary & Equity : For our top performers and leaders, we grant stock options. As Almabase continues to grow, you ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!Holistic Growth : Building a career doesn t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.Transparency : If you ever wanted to know what it s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.Food & Snacks : You ll never have to worry about your hunger pangs. We provide tasty home cooked food & snacks at all times of the day.Health insurance : We offer health insurance for you & your dependents.Unlimited leaves & Flexible work hours : There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgmentAnnual Retreat : Join us on our annual 2 - 3 days team outing! Our last one was in Wayanad, Kerala.The comfort of home : On a tiring day, if you want to take a break on a bed or if you want to jog & take a shower at work or play your hearts our on PS4. You can do it all at Almabase.,

Keyskills :
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