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Customer Success Manager AEC

10.00 to 12.00 Years   Bangalore   10 Sep, 2019
Autodesk
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

This role is responsible for the leadership and management of team of Customer Success Managers (CSM). The Manager, CSM will lead a team of Customer Success Managers in India.The position oversees pre-sale business development, post-sale account management and customer relationship development to drive the success of Enterprise Business Agreements for Autodesk Customers. Plays an active role in defining strategy to maximize a customers return on investment and accelerate adoption with current and future Autodesk solutions.Responsibilities

  • People Leadership
  • Leads and manage a global team of CSM s to ensure success of Enterprise Business Agreements for key customers
  • Manages measurable criteria for success and to assist in building organizational alignment
  • Creates and maintain staffing plan to support the current and future work demands and project deliverables
  • Establishes and nurture positive relationships with Delivery and Support Services teams
  • Expands network with sales, product development and marketing strategy teams to help facilitate value proposition of services in existing and potential customers
  • Results Leadership
  • Oversees strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
  • Builds business plans in collaboration with senior management to align customer and Autodesk objectives
  • Ensures the team delivers services to customers according to published SLAs; initiates service improvement plans as required
  • Supports sales organization in positioning Global Sales offerings and provides weekly Global Sales forecast
  • Thought Leadership
  • Enables team to establish and maintain excellent collaboration with the Named Accounts to accelerate adoption of Autodesk products
  • Encourages team to be innovative with solutions
  • Establishes own relationship with customers where helpful for customer engagement
Minimum Qualifications
  • Minimum 10+ years working in customer-facing organizations
  • People management experience
  • Cloud Software industry knowledge
  • Strong empathy for customers AND passion for revenue and growth
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Understanding of value drivers in recurring revenue business models
  • Financial acumen including analytical and process-oriented mindset
  • Excellent communication and presentation skills in English
,

Keyskills :
businessdevelopment operations productdevelopment sales globalsales industry design cloud management dimensions software communication customerservice staffing ecast

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