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Customer Success Specialist

5.00 to 10.00 Years   Bangalore   21 Nov, 2020
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

What You ll Do

  • As the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You will:
  • Provide the best-possible experience for the customer via the delivery of CX workshops and webinars that help customers advance through critical steps in the adoption process
  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns
  • Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
  • Drive adoption and expansion of Cisco products by highlighting future opportunities, winning use cases, and relevant strategies to customers and the Success team
Who Youll Work WithCustomer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores.As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customer s business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.Who You AreThis is a highly technical role intended to help customers with a myriad of their adoption challenges as a specialist within the Collaboration architecture,
  • 5-10 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry
  • Knowledge of Network Management Solutions for Enterprise or Service Providers
  • Experience with Network Operations and IT processes and tools (ITIL, ITSM, etc)
  • Experience with one technology domain - Enterprise Networks/ Security/ Data center/ Cloud and SP to articulate the Automation use cases
  • Knowledge of one or more Automation products/controllers : DNAC, NSO, vManage, APIC, SecureX, Crosswork & Intersight or industry similar
  • Knowledge of cross domain automation architecture and concepts e.g. Process Automation, Resource management & Policy management
  • Good knowledge of Cloud native & Virtualization technologies, e.g. Kubernetes, VMware, Openstack & NFV
  • Knowledge of CI/CD and SDLC tools, e.g. Jenkin, Git, Automated Testing frameworks
  • Knowledge of Software stacks and Integration frameworks e.g. MEAN, BPMN, Web services & REST
  • Some hands-on experience with Software programming e.g. Python, Javascript, Java & Golang
Why CiscoAt Cisco, each person brings their different talents to work as a team and make a difference.Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.We connect everything people, process, data and things and we use those connections to change our world for the better.We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.We benefit everyone - We do all of this while targeting for a culture that empowers every person to be the difference, at work and in our communities.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#We Are Cisco.,

Keyskills :
use casesweb servicessmart citiesproduct managementprocess automationnetwork operationsnetwork managementresource managementautomated testingcssgitjavaitsmsdlcbpmn

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