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Customer Support

1.00 to 4.00 Years   Bangalore   03 Oct, 2024
Sarika HR Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.0 - 5 Lakh/Yr
IndustryE-Learning
Functional AreaCareer / Education Counselling
EmploymentTypeFull-time

Job Description

    As the primary point of contact for students, the role involves facilitating communication between students and university departments, addressing academic and administrative queries, and guiding students through their academic journey. Responsibilities include resolving semester and subject-related issues, ensuring timely completion of academic requirements, and promoting re-registrations. The role also requires tracking student progress, handling queries via calls, emails, and chat, and ensuring high satisfaction with personalized and accurate responses. Additionally, the position involves identifying and escalating priority issues, recommending process improvements, and ensuring timely conflict resolution.

Keyskills :
organizational managementcrmcommunication skills

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