Customer Support Agent (Data)

Job Description

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.Our mission is to build trust everywhere by making tomorrow s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 350 million people around the world and is growing very rapidly across regions. Who we are:
• The world s #1 caller ID and spam blocking service for Android and iOS.
• A team of +400 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
• Listed in Nasdaq OMX Stockholm, Large Cap
We at the Data Research Team is responsible for researching information from various resources and finding the accurate information for our Caller ID and also building long lasting relationships with our users.As a Customer Support Agent ( Data Research ) This role will involve, in particular, working on user data. Our responsibility is to provide users with the correct information when they search for a number on our app or website. We do research on the available resources and also conduct data analysis to improve the overall process. Our main focus will be to improve the quality of data. If necessary, work on chats/ Emails and make calls to get the user feedbackWhat do we expect from you
• 2+ years of customer support experience including working with data tasks like report generation, data cleansing, data collection., etc
• Excellent communication skills.
• Graduation (Any)
What will you work on
• Improving the quality of user data.
• Making Outbound calls, if necessary to collect more information from the users.
• Ability to gather, view, and analyze data
• Analyze the current trend and identify process improvement ideas
• Strong analytical and problem-solving skills to interpret large data sets and identify patterns or trends
• Proficiency in spreadsheet programs like MS Excel and Google sheets
• Responsible for gathering data, doing research and updating the accurate information on our database
• Deeply understand the data working with and identify any potential issues or gaps
• Maintain operations by following policies and procedures
• Achieve the daily target assigned and also maintain quality
• Maintains customer confidence and protects operations by keeping information confidential
It would be great if you also have
• Six sigma certification
• Multiple Language proficiency
Life at Truecaller - Behind the code: https://www.instagram.com/lifeattruecaller/ Sounds like your dream job We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don t hesitate to apply!This position is based in Bangalore, India. We only accept applications in English. What we offer:
• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
• Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
• Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch!
Come as you are Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that s why we would love to meet you. ,

Keyskills :
customer serviceaccountsautomationportalsdata analysisdata researchdata cleansingproblem solvingcustomer supportreport generationprocess improvementexcelagilefraudtrustcolorsalarysnacks