hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support (Application Operations)-Lead

6.00 to 8.00 Years   Bangalore   22 Jul, 2020
Sapiens International Corporation
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaCustomer Service (International),Sales / BD
EmploymentTypeFull-time

Job Description

Location: Bangalore, India Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500+ professionals operates through our fully-owned subsidiariesClick the following link to learn more about Sapiens Indiahttps://www.youtube.com/watch v=VK66N3y8-ck Responsibilities:

    • Responsible for production application support working closely with internal teams and external teams and customers.
    • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
    • Log Analysis (Ex: Code Log, Access Log, Server Log)
    • Monitor alerts Disk, CPU usage, Load balancer, Web monitor etc.
    • Runtime incident calls.
    • Reports, SQL queries execution for business and engineering teams,
    • External partner co-ordination, end-to-end
    • Requires experience in supporting enterprise application in production systems.
    • Experience in handling Production Deployment
    • Production Run-book and RCA updates
    • 24x7 production queue management and support
    • Ready to work in Night shift (Rotational basis)
Job description:6+ years of experience
      • Experience of having application or production support for banking or insurance domain.
      • Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills.
      • Good troubleshooting skills ability to scan through multiple application log files to understand root cause
      • Ability to triage the incidents and provide the initial investigation and the details.
      • Working experience of any monitoring tools like Autosys, Control M, Crontab.
      • Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
      • Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
      • Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
      • Excellent communication and documentation skills
Key skills:
      • Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands.
      • ITIL knowledge is must.
      • Batch processing and Monitoring tools: Autosys, Control M, Crontab etc
      • Ticketing tools: service now or JIRA Good to have
      • Basic knowledge of networking monitoring Good to have
      • Windows administration Basics knowledge Good to have
,

Keyskills :
control msql queriesproblem solvingmonitoring toolsqueue managementgeneral insurancefinancial servicesproduction supportsoftware solutionsapplication supporttroubleshooting skills

APPLY NOW

Customer Support (Application Operations)-Lead Related Jobs

© 2019 Hireejobs All Rights Reserved