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Customer Support Associate

0.00 to 4.00 Years   Bangalore   22 Feb, 2022
Inspiration Manpower Consultancy Private Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (International)Back Office Operations
EmploymentTypeFull-time

Job Description

    This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.Knowledge and Skills RequiredCommunication Skills:
    • Excellent communication skills (written and verbal)
    • Ability to communicate correctly and clearly with all customers
    • Excellent documentation skills
    • Good comprehension skills ability to clearly understand and state the issues customers present
    • Ability to concentrate follow customers issues without distraction to resolution
    • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
    • Work successfully in a team environment as well as independently
    Computer Knowledge/Skills:
    • Ability to use a desktop computer system
    • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
    • Excellent typing skills
    • Demonstrates understanding of the Internet, Company website, and competitor websites
    • Demonstrates an ability to successfully navigate websites
    • Demonstrates a proficient knowledge of email applications
    • Demonstrates an ability to learn in various media
    • Ability to successfully adapt to changes in the work environment
    Customer Focus:
    • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
    • Ability to empathize with and prioritize customer needs
    • Demonstrates interpersonal skills with a diverse customer base
    • Demonstrates conflict resolution, negotiation, and de-escalation skills
    • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    • Ability to determine customer needs and provide appropriate solutions
    • Maintain regular and reliable attendance, including the daily schedule as assigned
    • Flexible with the working schedule; may be expected to work weekends, holidays and events
    • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
    Problem Solving Skills:
    • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
    • Ability to approach problems logically and rationally
    • Action oriented and self-disciplined
    • Organized and detail-oriented
    • Ability to quickly and effectively prioritize work time in various departments to meet business need
    • Ability to maintain composure in highly escalated situations
    • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
    Qualifications Required Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.Important/ Mandatory Note -:
    • Candidates needs to be a Resident of Karnataka State, barring Bangalore.
    • Night Shift is mandatory as the team works 24x7.
    • To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
    • Test is not compatible on mobile phone.
    • Post receiving the link the assessment has to be completed within 24 hrs.
    • It is mandatory to have excellent English and Regional language communication skill to be eligible for this voice role.

Keyskills :
international voicecustomer support operationscustomer supportcustomer service deliverycommunication skillsvoice processvoice supportcustomer serviceinternational voice process

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