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Customer Support Associate

0.00 to 4.00 Years   Bangalore   10 Apr, 2025
BRACE INFOTECH PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 50,000 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Support Associate(Voice Process)Eng Bengali, English Assamese(Any one language)Required skills and qualifications:Strong written and verbal communication skills with neutral Indian Accent.Ability to communicate calmly and diplomatically with patients & co-workers.Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.Proficient in customer serviceActive listening and comprehension skillsStrong customer service skills.Ability to build positive relationships with patients.Education qualification: Degree/10 3 years Diploma pass / 2 would be the minimum qualification.Typical duties and responsibilities:Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region.Language Combination required:Eng Bengali, English AssameseExceptional phone mannerPatient centric and Excellent interpersonal and communication skillsKnowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly.Be a self-starter with attention to detail.Helppatients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mailLog in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)100% documentationQuality & AHT to be maintained as per process requirementAlways be updated with the Process knowledge & daily updatesShould take initiatives & be flexible for the changes.Mode of work: Work from Office, , Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.Employment Type: Permanent.Process: Multilingual support for a Healthcare projectEducational mandate: any HSC / Graduate / Postgraduate can apply.Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.Working days: 6 with 1 day rotational off.Interview Mode:Virtual

Keyskills :
bengaliassamese

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