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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Successful candidate will interact with the company s customers to provide them with information required to address their queries regarding products Customer Support Executive (OPEN) Realbridge e - Marketing Solutions Pvt Ltd Successful candidate will interact with the company s customers to provide them with information required to address their queries regarding products and services. In addition , they will deal with and help resolve any customer complaints.About Us: REALBRIDGE is a boutique digital marketing and development agency based in Bangalore , India. We specialize in offering digital marketing solutions to online gaming & casino businesses based in the UK.Key Deliverables: Manage company s CEM (Customer Experience Management) system on 8hrs shift basis and communicate courteously with customers by email & live chat. Resolve product or service problems by clarifying the customer s complaints. Determining the cause of the problem , selecting and explaining the best solution to solve the problem. Expediting correction or adjustment. Following up to ensure resolution & complete customer satisfaction. Review new customer s accounts and financial details to combat fraud or any other potential abuse of the system. Learning about your company s products and services and keeping up to date with all changes. Qualifications : Any degree from a recognized University Key SKills : Excellent communication skills (Verbal &Written) Time Management Multi - tasking Problem Solving Analyzing Information Resolving Conflict Quality Focus Active listening & quick response.,
Keyskills :
email sales troubleshooting imemanagement communicationskills problemsolving customersupport digitalmarketing technicalcompliance customerrelations followingup onlinegaming customerservice