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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
One of the most important roles of the organization , a Customer Success Executive will interact with new leads as well as paid customers over phone , email and chat and ensure that the customers queries are addressed . Why this role Were a startup , not a BPO - these are our customers and we value them highly. That gives you an opportunity to grow deep expertise in one domain (retail and online selling) and build your career in a stable way.Key Functions & Roles of the Candidate: To address customer queries about the software and walk them through any feature that they need assistance in To interact with technical team to ensure all issues faced by the customer are resolved asap To ensure customers continue to use Primaseller for their operations and grow as retailers on the platform Specific Skill Set: 1 to 3 years of experience on customer interaction over phone , email and chat Excellent communication skills - being well versed in English is a MUST Empathy towards customers and ability to understand their business process Should be willing to work on rotational basis in US timezones Enthusiastic as well as patient individual who can keep customer experience above all else Previous experience with software product clients is an added advantage Ability to understand processes and follow them rigourously Engineering degree / MCA or any technical educational background is an added advantage SaaS or ERP / CRM Support experience would be an added advantage Salary: As per Industry Standards,
Keyskills :
sales customerservice customerrelations troubleshooting newleads onedomain businessprocess customerexperience communicationskills customerinteraction bpo erp chat saas asap email english ustomersupp so