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Customer Support Representative

1.00 to 5.00 Years   Bangalore   03 Aug, 2023
Ayushman Enterprises
Job LocationBangalore
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Dear Candidate,We are hiring!Application seeking for BPO MNC (Gurgaon, Noida, Bangalore & Chennai)Required Candidate profile:Graduate in any domain.Excellent communication in English and Hindi.Experience minimum 18 months of BPO Banking experience - Customer SupportWork from OfficeFive Days Working2 rotational offImmediate joinerFully VaccinatedPF+ Medical coverageShifts - 8:00am to 8:00pm any 9 hours Day rotational.Roles and Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.*Documents required :* Updated resume Aadhar PAN Educational documents Offer Letter Relieving letter Previous companies Last three months Payslips Bank Statements for all the companies mentioned in the resume - Mandatory. Current Address proof - Electricity bill / Rental agreement / Gas bill / Pg receipt. Four Passport size Photographs*Language Required* :Proficiency in English and Hindi only.Permanent employment

Keyskills :
outbound processupsellingbpo voicebpo non voicechat process

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