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Customer Support Representative

0.00 to 2.00 Years   Bangalore   01 Apr, 2025
Wroots Global Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support RepresentativeLocation: [Bangalore]Role: Customer Service (Voice,Non voice and Semi voice)Qualifications:Under Graduates/GraduateSalary : 3.5LPA -5.5LPAJob Overview:As a Customer Support Representative, you will be the first point of contact for customers seeking assistance with our products or services. Your role is to ensure a seamless customer experience by resolving inquiries, providing product information, troubleshooting issues, and offering solutions in a timely and professional manner.Key Responsibilities:
    • Respond to customer inquiries via phone, email, live chat, or social media in a friendly, efficient, and professional manner.
    • Assist customers with product/service-related issues, troubleshoot technical problems, and provide step-by-step guidance to resolve concerns.
    • Document customer interactions and feedback in the companys CRM system.
    • Escalate unresolved issues to appropriate departments or senior staff for further assistance.
    • Maintain a deep understanding of the companies products and services to accurately answer customer questions.
    • Follow up with customers to ensure their issues are fully resolved and satisfaction is metReport to : HaniyaContact Number : hidden_mobile

Keyskills :
international callingcustomer support

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