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Customer Support Representative

Fresher   Bangalore   08 Oct, 2025
SHADOWFAX TECHNOLOGIES LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Key Responsibilities:
    • Handle escalations raised by sellers regarding pickup delays, order issues, delivery concerns, or payment discrepancies.
    • Coordinate with internal teams such as Hub Operations, Field Executives, Tech Support, and Finance to resolve issues.
    • Log and track escalation tickets in the internal CRM or ticketing system, ensuring timely follow-ups and resolution.
    • Ensure SLAs and response timelines for seller escalations are strictly adhered to.
    • Provide real-time updates to relevant stakeholders regarding issue status or delays.
    • Analyze repeat issues/escalation trends and provide insights to the operations or seller management teams.
    • Ensure proper documentation of calls, escalations, resolutions, and any follow-up actions taken.
    • Assist in the continuous improvement of seller experience by identifying gaps in service delivery.
    • Eligibility & Requirements:
    • Education: Minimum 12th Pass;
    • Experience: 02 years in call center operations,
    • Comfortable with rotational shifts, including weekends.
    • Basic computer literacy and ability to quickly learn internal tools.
    • Languages : Hindi and English
    • Salary : 16000 NTH PF/ ESIC
    • CTC: 20000

Keyskills :
bpo operationsoperationscustomer support

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