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Customer Support Specialist

0.00 to 4.00 Years   Bangalore   02 Dec, 2024
Krazybee Services Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryFinTech
Functional AreaERP / CRMCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Interaction: Handle inbound and outbound calls to assist customers with queries related to our fintech products, services, and account management.Issue Resolution: Identify, troubleshoot, and resolve customer issues effectively and efficiently, ensuring a positive customer experience.Product Guidance: Provide customers with information on the features, benefits, and usage of our fintech products and services.Account Assistance: Assist with account-related queries such as balance inquiries, transaction status, account setup, and more.Escalation Management: Escalate unresolved or complex issues to the relevant departments or senior support teams.Documentation: Maintain accurate records of customer interactions, including inquiries, feedback, and resolutions, in the companys CRM system.Customer Feedback: Collect feedback from customers to understand their experience and provide insights for continuous improvement of our services.Compliance and Security: Ensure that all customer interactions adhere to regulatory and data security standards relevant to the fintech industry.Cross-Department Collaboration: Work closely with other teams, such as technical support, product, and compliance, to ensure customer issues are addressed promptly.

Keyskills :
inbound processvoice processhindicustomer support

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