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Customer Support Specialist

Fresher   Bangalore   03 Oct, 2025
Simply Vyapar Apps Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
    • Follow up customer calls wherever is necessary Explain product features, pricing, and benefits to interested customers.
    • Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
    • Attend mandatory training sessions to stay updated on product or company policy changes.
    • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
    • Follow established processes and procedures to maintain service quality.
    Desired Skills and Requirements:
    • Exp - 1 to 4 years or Freshers can also apply
    • Any Graduate
    • Proven experience in a customer support role, preferably in an inbound call center environment.
    • Proficient in relevant computer applications Having accounting knowledge is a plus.
    • Excellent communication and active listening skills.
    Languages : English & Hindi & Marathi OnlyNote - Post Selection , Candidates will have to undergo -Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.

Keyskills :
customer relationshipinbound callscustomer serviceinbound processcustomer carecustomer support

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