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CWMD - Marcus by Goldman Sachs - Lending- Chat Support - Specialist - Bengaluru

1.00 to 3.00 Years   Bangalore   17 Apr, 2021
Goldman Sachs
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

CWMD - Marcus by Goldman Sachs - Lending- Chat Support - Specialist - BengaluruLocation(s) IN-BengaluruJob ID 2021-75297 Schedule Type Full Time Function(s) Consumer Banking Region India Division Consumer and Wealth Management Business Unit US Deposits Delivery Employment Type Employee MORE ABOUT THIS JOB Consumer and Wealth Management (CWM)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.ConsumerThe firm s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team. RESPONSIBILITIES AND QUALIFICATIONS Responsibilities:

  • Service Marcus customers through various channels with a focus on communicating via web chat
  • Contribute feedback to develop new content and refine the existing content library
  • Research escalated customer issues and provide customer-centric resolutions
  • Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request
  • Participating in projects or process improvements to drive operational excellence
  • Meeting established goals for all performance metrics, including call quality, productivity and schedule adherence to provide an exceptional level of service to prospective and current customers
  • Abide by applicable regulatory and departmental policies and procedures
Basic Qualifications:
  • Minimum graduation
  • 1-3 years customer service or related experience
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Preferred Qualifications:
  • Strong written communication skills and typing proficiency
  • Excellent attention to detail
  • Experience using a session based or continuous messaging platform, such as LiveEngage
  • Previous chat experience
ABOUT GOLDMAN SACHS ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender IdentityOptionsApplyApplyEmail a FriendEmail a Friend,

Keyskills :
high net worth individualsweb chatcall qualityconsumer bankingwealth managementglobal investmentinvestment bankingfinancial planningperformance metricsphotographic memorycommunication skillsinvestment management

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